One Monday, Jack Harris called us during a business trip to England.  He was on a Larry McMurtry kick and wanted us to overnight him our copy of Texasvilleto read on the flight home.  When Ken discovered that it was going to cost $80 to ship a $3 book, he switched to plan "B."  He found a first UKedition of the book from Norman Hight, a bookseller in the Welch town of Ferndale, and had it shipped to Jack for less than half of what we would have had to charge.


Here’s Jack’s email in response:


 “That's what I like about you and your business.  Thank you SO MUCH for taking the extra effort on this one and saving me significant money.  As you know, you already sold me a nice copy of this book which I have at home in Indy.  So, now I have a special UK edition as well and most importantly, something to read for 8.5 hrs from London to Chicago.  “Thanks Ken!!”


“I just received my order of The Obscene Bird of Night. I wanted to tell you that I was very pleased with my purchase and the book was in much better condition than I was expecting. It was a Christmas gift for my boyfriend and he was absolutely thrilled. He is a big time collector and plans to do business with you in the future. Thank you for making my holiday a success! Kirstie Crumly, Centreville, AL


I received Different Seasons from you last week and absolutely love my book. I have to say that my experience with Ken Hebenstreit Books was like a breath of fresh air.  It is service the old fashion way...only the best of quality! Thank you for putting a smile on my face.  Elle Wrench, Denver, CO


Siro arrived yesterday, in truly great condition and obviously packed by someone who cares about books. DE Peterson, Portland, OR


Book arrived safely and in better condition than expected. Thank you for your first class service.  Ana Maria, Argentina

"Just wanted to say that I received Vonnegut's Player Piano and am very pleased with its condition. This one's going into my own collection!"Dealer Brett Hodges of Earthling Science Fiction & Fantasy, Santa Barbara

"With today's mail I received John Fowles' The Collector. Thank you very much. I've been looking for a nice copy as a gift for my brother and this will do perfectly. I'm delighted with both the condition of the book and your fine service. I am totally satisfied with this transaction."  Edgar Arrighi in Ridgefield, WA 


"I just wanted to let you know that I’ve received the books, and am extremely pleased with them. Thanks very much, and I look forward to doing more business in the future." Scott Greene, Katonah, NY:

"Received the books. They all look to be in great condition … It was a pleasure doing business with you." Cathy Bowser, Palm Beach, FL 


"The book arrived this morning and it is wonderful!! So are you! No one currently packs a book with more care. You remind me of the bookmen of yesteryear, those fine booksellers that valued a book for what it contains, not just what kind of a profit it can make for them. "Books aren't just dollar signs, they have souls and deserve care, so do the customer/clients that buy them, something most of the new breed of booksellers just don't get. It is a saddening thing. "You have a new customer for life.  Thank you so much."   Doris J. Salley, Stockton, CA:


"Just got (the books) and I must say that I am impressed. Exactly as described/ expected. Wish more of my purchases were so spot on. I'll definitely be looking you up once my next spurt of book purchases spools up. Looking over your included catalog is too damn tempting at this moment. Thanks again. You've earned a new long-term customer." Robert McAlhany, E. Palo Alto, CA